Our Services

Managed IT Services That Keep Your Business Running 24/7

Proactive IT management, round-the-clock monitoring, and dedicated support to eliminate downtime and drive your business forward. We handle your technology so you can focus on growth.

Stop reacting to IT problems. Start preventing them. Our managed IT services deliver enterprise-grade technology management at a predictable monthly cost—giving you peace of mind and your team the tools they need to succeed.

99.9%

Uptime Guaranteed

Our Managed IT Services give you the confidence that your entire technology environment is proactively managed and protected. We monitor your systems around the clock to detect and resolve issues before they impact your operations.

From software updates and security patches to help desk assistance and strategic IT planning, our team functions as your dedicated IT department. We streamline hardware procurement, manage all devices, and enable secure remote work—all while reducing downtime and controlling costs.

Whether you need day-to-day technical support or a comprehensive technology roadmap, our managed IT solutions adapt to your business needs and scale as you grow. Our approach improves system performance, reduces security risks, and aligns your technology investments with your business objectives.

  • 24/7 Help Desk & Proactive System Monitoring
  • Complete Remote Workforce Enablement
  • Predictable Monthly IT Costs
  • Reduced Downtime & Increased Productivity
  • Full IT Lifecycle Management
  • Strategic Technology Planning & Consulting

Why Choose AxonGlobe

The Benefits of Outsourcing Your IT Management

Predictable Costs

Fixed monthly pricing eliminates surprise IT expenses. Budget confidently with all-inclusive managed services.

Enhanced Security

Proactive threat monitoring and regular security updates protect your business from cyber attacks and data breaches.

Expert Team

Access certified IT professionals without the overhead of hiring full-time staff. Enterprise expertise at SMB prices.

Focus on Growth

Stop troubleshooting technology. Let your team focus on core business activities while we handle all IT operations.

Our Solutions

Comprehensive Managed IT Services We Offer

From round-the-clock monitoring to complete IT lifecycle management, we provide all the services your business needs to stay productive, secure, and competitive.

24/7 monitoring

24/7 Monitoring & Support

Proactive system surveillance and real-time incident response to ensure uninterrupted business operations and minimal downtime.

IT help desk

IT Help Desk

On-demand technical assistance for your team. Our help desk resolves issues quickly to keep employees productive and satisfied.

Software Procurement

Hardware & Software Procurement

Strategic sourcing of reliable IT equipment and software licenses, tailored to your business needs and budget requirements.

patch management

Patch Management

Automated software updates and security patches across all systems to eliminate vulnerabilities and maintain compliance.

Remote Workforce Solutions

Remote Workforce Solutions

Enable secure and seamless remote work with VPNs, collaboration tools, and comprehensive endpoint access management.

Need a Custom IT Solution?

Every business is unique. Let’s discuss your specific IT challenges and design a managed services package that fits your needs perfectly.

Our Process

How Our Managed IT Services Work

01

Discovery & Assessment

We analyze your current IT infrastructure, identify pain points, and understand your business goals to create a tailored strategy.

02

Custom Solution Design

Our experts design a comprehensive managed IT plan with the right mix of services, tools, and support levels for your organization.

03

Seamless Onboarding

We deploy monitoring tools, configure systems, and train your team with zero disruption to your daily operations.

04

Ongoing Management

24/7 monitoring, proactive maintenance, regular reporting, and continuous optimization keep your systems performing at their best.

Industries We Serve

Managed IT Services for Every Industry

We understand that different industries have unique IT requirements, compliance standards, and operational challenges. Our managed IT services are tailored to meet the specific needs of your sector.

  • Healthcare – HIPAA-compliant IT management
  • Legal – Secure document management & compliance
  • Financial Services – PCI-DSS & SOX compliance
  • Manufacturing – OT/IT integration & uptime
  • Retail & E-commerce – POS & inventory systems
  • Education – Student data protection & LMS support
  • Nonprofits – Budget-friendly IT solutions
  • Government – NIST & FedRAMP compliance
Managed-IT-Services

FAQ

Frequently Asked Questions About Managed IT Services

What are managed IT services?

Managed IT services involve outsourcing your company’s IT operations and responsibilities to a third-party provider like AxonGlobe. Instead of handling technology management in-house, a Managed Service Provider (MSP) takes care of your IT infrastructure, including monitoring, maintenance, security, help desk support, and strategic planning. This proactive approach helps prevent issues before they occur, reduces downtime, and allows your team to focus on core business activities rather than troubleshooting technology problems.

Managed IT service pricing typically ranges from $100 to $250 per user per month, depending on the level of service, your industry’s compliance requirements, and the complexity of your IT environment. At AxonGlobe, we offer flexible pricing models including per-user, per-device, and all-inclusive packages. The cost is predictable and often lower than maintaining an in-house IT team, which requires salaries, benefits, training, and equipment. We provide a free assessment to give you a customized quote based on your specific needs.

Break-fix IT support is reactive—you only call for help when something breaks, and you pay for each incident. This can lead to unpredictable costs and extended downtime. Managed IT services are proactive—we continuously monitor your systems, apply updates, and address potential issues before they cause problems. With managed services, you get 24/7 monitoring, regular maintenance, strategic planning, and unlimited support for a fixed monthly fee. This approach typically results in 50-70% less downtime compared to break-fix support.

Our response times depend on the severity of the issue. For critical issues affecting multiple users or entire systems, we respond within 15 minutes or less. For high-priority issues affecting individual users’ productivity, response time is typically within 1 hour. Standard requests and non-urgent issues are addressed within 4 business hours. Our 24/7 monitoring means we often detect and resolve issues before you even notice them—that’s the power of proactive IT management.

We offer flexible contract options to suit your business needs. While we recommend annual agreements for the best value and to allow time for meaningful improvements to your IT infrastructure, we also offer month-to-month options for businesses that prefer flexibility. Our confidence in our service quality means we don’t need to lock you into lengthy contracts—our clients stay because of the value we deliver, not contractual obligations.

Absolutely. Supporting remote and hybrid work environments is one of our core specialties. We provide secure VPN solutions, cloud-based collaboration tools (Microsoft 365, Google Workspace), endpoint protection for remote devices, mobile device management (MDM), and secure access to company resources from anywhere. Our Remote Workforce Solutions ensure your distributed team can work productively and securely, whether they’re in the office, at home, or on the road.

AxonGlobe provides managed IT services across multiple industries, with specialized expertise in Healthcare (HIPAA compliance), Legal (secure document management), Financial Services (PCI-DSS, SOX compliance), Manufacturing (OT/IT integration), Retail & E-commerce (POS systems, inventory management), Education (student data protection), Nonprofits (budget-optimized solutions), and Government (NIST, FedRAMP compliance). Each industry has unique requirements, and our team has the certifications and experience to address them.

Security is built into everything we do. Our managed IT services include multiple layers of protection: 24/7 threat monitoring and detection, enterprise-grade firewalls and endpoint protection, regular security patches and updates, email security and phishing protection, employee security awareness training, vulnerability scanning and penetration testing, and incident response planning. For businesses requiring advanced security, we offer our comprehensive Cybersecurity & Compliance services as an add-on or standalone solution.

Our onboarding process is designed to be seamless and non-disruptive. It typically takes 2-4 weeks and includes: Discovery (understanding your current environment and needs), Documentation (inventorying all hardware, software, and credentials), Tool Deployment (installing monitoring and management agents), Security Hardening (addressing immediate vulnerabilities), Knowledge Transfer (training your team on new processes), and Go-Live (transitioning to full managed services with ongoing support). Throughout this process, your day-to-day operations continue uninterrupted.

Yes, we frequently work alongside internal IT teams in what’s called a co-managed IT model. We can handle specific functions like 24/7 monitoring, help desk overflow, security management, or strategic planning while your internal team focuses on projects and initiatives that require institutional knowledge. This hybrid approach gives you the best of both worlds—the specialized expertise and round-the-clock coverage of an MSP combined with the dedicated attention of in-house staff.

Managed-IT-Services

Ready to Transform Your IT Operations?

Stop dealing with IT headaches. Our experts will assess your current infrastructure and show you how managed IT services can reduce costs, improve security, and boost productivity.

consultation
What Happens Next?

1. An IT expert reviews your requirements and contacts you within 24 hours.

2. If required, we sign an NDA to guarantee complete confidentiality.

3. We deliver a detailed proposal with pricing, timeline, and recommended solutions.

Request Your Free IT Consultation

Our managed IT services experts will help you find the right solutions for your business. Complete the form below—we’ll take care of the rest.